MELROSE

Delivery Information

• Delivery will be confirmed once order has been placed, estimated delivery is between 1 - 10 Days.
• Delivery will be made to the address specified when you complete your order.
• Delivery to the Scottish Highlands / Islands / Ireland / Northern Ireland incur an addition fee, to be quoted on application via email or phone.
• Free Delivery on all flue orders over £150.
• Next day delivery on all flue orders placed before 2pm.
• Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods.
• If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, we will refund or re-credit you within 30 days for any sum that has been paid by you for the goods.
• By exercising your right to cancel you are required to return the goods to us. If you fail to return the goods to us, we reserve the right to deduct any costs incurred by retrieving the goods from you.
• We make every effort to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delay as soon as possible.
• Upon receipt of your order you will be asked to sign for the goods received.
• If the package does not appear to be in good condition then please refuse the delivery.
• If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”.
• Failure to do so may affect any warranty claims that you make thereafter.
• If you are unavailable when your palletised or packaged order is delivered at your pre-booked time, then re-delivery charges will apply.
• We must advise that you check the goods while the driver is still there.
• Stoves & Fireplaces are very heavy. There will be one driver who will help, but we suggest you have at least one other person with you to assist.
• Your goods could be delivered on a 10 tonne delivery vehicle (about the size of a bin lorry). Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangements.
• Delivery of stoves to Ireland or Northern Ireland is available for selected products only. We do not deliver stoves outside the UK, Ireland and Northern Ireland. You will be contacted before your order is processed to confirm eligibility. This excludes any promotional offers we may run from time to time.
• The driver will move the stove to the nearest wheel point, depending on access. The driver will be unable to move the goods across gravelled, or unfinished drives, through narrow openings, or up steps.
• Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.