Terms & Conditions

DISCLAIMER

 

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. Dorset Stove Installations Ltd or any of their associates or employees can’t accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.
All prices shown on this website include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. You can pay by debit card or credit card. Goods remain the property of the supplier until paid for in full.

 


1 - Consumer terms of sale

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE


2 - Format of the contract

These terms of sale apply to all goods supplied by us via this website. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order.

No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).

We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

The contract is subject to your right of cancellation (see condition 5).

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

We may change these terms of sale without notice to you in relation to future sales.


3 - Description and price of the goods

We provide you with product information on this website.

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur.

Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory).

Specifications may change without notice. Please confirm any specific details before ordering.
If there is anything which you do not understand, or if you wish to obtain further information, please contact us.

Every effort is made to ensure that prices shown on this website are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

  1. a) Placing a new order at the correct price for those goods;
    b) Cancelling the whole of your order; or
    c) Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

If you do not choose one of the available options within 14 days, your order will be cancelled or, the under-priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 14 working days. The refund will be credited back to your original payment method.

If within 14 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.

The price of an item may or may not include the delivery charge, which will depend on the delivery method you choose.


4 - Payment & Privacy 

All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details.

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled.

There will be no delivery until clear funds have been received.


5 - Delivery

Delivery will be made to the address specified when you complete your order.

Delivery to theScottish Highlands / Islands / Ireland / Northern Ireland incur an addition fee, to be quoted on application via email or phone. 

Free Delivery on all flue orders over £150.

Next day delivery on all flue orders placed before 2pm.

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, we will refund or re-credit you within 30 days for any sum that has been paid by you for the goods.

By exercising your right to cancel you are required to return the goods to us. If you fail to return the goods to us, we reserve the right to deduct any costs incurred by retrieving the goods from you.

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received.

If the package does not appear to be in good condition then please refuse the delivery.

If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”.

Failure to do so may affect any warranty claims that you make thereafter.

If you are unavailable when your palletised or packaged order is delivered at your pre-booked time, then re-delivery charges will apply.

We must advise that you check the goods while the driver is still there.

Stoves & Fireplaces are very heavy. There will be one driver who will help, but we suggest you have at least one other person with you to assist.

Your goods could be delivered on a 10 tonne delivery vehicle (about the size of a bin lorry). Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangements.

Delivery of stoves to Ireland or Northern Ireland is available for selected products only. We do not deliver stoves outside the UK, Ireland and Northern Ireland. You will be contacted before your order is processed to confirm eligibility. This excludes any promotional offers we may run from time to time.

The driver will move the stove to the nearest wheel point, depending on access. The driver will be unable to move the goods across gravelled, or unfinished drives, through narrow openings, or up steps.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.


6 - Your right of cancellation

6.1 We are unable to give refunds on customised products and spare parts due to these being a special order. This includes, but is not restricted to, Stoves, Electric & Gas Fires, Beams, Heat Shields, Flexible Flue Liners, Lead slates, Black twin wall flue and related components (except 6" black twin wall). In addition, items that have been modified after delivery are not refundable.

You have the right to cancel your contract with us at any time up to 14 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by e-mail at sales@dorsetstoveinstallations.co.uk (not to ANY other email address)

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost, unless the goods are faulty or mis-described.

In accordance with the Distance selling regulations, we must receive the unwanted goods within 14 days of your notification of cancellation.

You will be credited for the goods within 14 days of the items being received back by us (and where applicable, returning the goods in the original packaging in an unmarked condition.)

The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.


7 - Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 14 days to process.


8 - Installation

It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions.

Once we have delivered your product, you are responsible for storage and installation. 

It is your responsibility to ensure that products are installed correctly and in compliance with current Building Regulations and the I.E.E (Institute of Electrical Engineers) Wiring Regulations.

Contact the Building Control Officer of your Local Authority to find out how these regulations apply to you. 

We strongly recommend that you do not book a date for fitting until the item has been delivered.


We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.

It is the customer’s responsibility to ensure the fitters are suitably qualified to fit their product. If you are unsure then we recommend checking on the HETAS or Gas Safe approved web sites.


9 - Warranty

All new goods supplied by us have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

If new goods develop a defect during the 12 month warranty period, you should contact us in writing.

Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or supplier’s instructions, or any alteration or repair carried out without our prior written approval.


10 - Faulty products

If you receive goods that are faulty or incomplete on arrival you must notify us within 30 days of receipt of the item. If the goods are less than 30 days old you have the option of a refund or direct replacement.
If the goods are over 30 days old we will test the product for the fault. If the fault is verified we will:
a) Try to repair the item.

b) If we are unable to repair we will replace with the same item.

c) If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.


10.1 - Products dead on arrival

In the unlikely event of you receiving goods that do not work upon arrival, you must notify us within 30 days of receipt of the item. The good should be returned to us in line with our return’s instructions.

Once we have received the goods back at our offices we will test the product for the fault. If the fault is verified we will either:

a) Replace with the same item.

b) Refund in line with our refund policy.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.


10.2 - Products damaged on arrival

In the unlikely event of you receiving a damaged product, you must notify us within 30 days of receipt of the item in writing via post or e-mail.

The good should be returned to us in line with our return’s instructions.

Once we have received the goods back at our offices we will test the product for the fault. If the fault is verified we will either:

a) Replace with the same item.

b) Refund in line with our refund policy.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.


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